Bonsai Care

Mini bonsai tree

A Bonsai tree is a living miniature tree, it’s no different to the trees you see in nature except a lot smaller and it lives inside a shallow bonsai pot its entire life. With your proper caring, your bonsai will remain healthy and miniature for many years to come. It will also increase in beauty as it matures throughout the years.

 

TWO IMPORTANT RULES TO KEEP YOUR BONSAI HAPPY:

1: It is very important to keep your bonsai Outdoor at all times. It needs the sun, the rain and the fresh air like all of us.

2: Don’t forget to water your bonsai. Your tree needs its water just like us.

HOW TO CARE AND        

MAINTAIN YOUR BONSAI

The everyday needs of a Bonsai are exactly the same as those of any other plant. It needs nourishment

and a good growing mixture for the root to develop. Never let it completely dry out and it needs air and light. No Bonsai should ever be kept permanently indoors. Plants need sunlight to photosynthesize sugar to get energy to grow. If you keep it indoor all the time, it cannot get enough sunlight, and then it cannot get enough energy to grow, eventually it will die for not enough sunlight and good air.

 

  1. WHICH POSITION

 

Most Bonsai should be placed outdoor at a location where it receives morning sun and not hot afternoon sun. Outdoor in a shade netting area to get filter light is the ideal place for Bonsai to grow. No Bonsai should ever be kept permanently indoors. Indoor display is generally done for special occasions and should not exceed two days a week.

 

  1. WATERING

 

Keep your Bonsai evenly moist and never let it completely dry out. Water your Bonsai twice a day in hot weather, spring or summer and water it every 2 or 3 days in winter. The amount of watering needed depends on the dryness of the soil. Watering is best done from above using either a watering can or a hosepipe with a fine rose.

 

  1. PRUNING

 

To maintain the shape, size and style of Bonsai, the trees require pruning. Heavy pruning should be done in autumn, winter or early spring. General pruning can be done throughout the growing season by cutting back new leaves and leave 2 or 3 pairs of the new leaves.

 

  1. FEEDING

 

The specially prepared soil mixture contains enough nutrients to support your tree at least for half a year, but to keep it in peak condition you may use a weak application of Osmocote or Nutricote twice a year in spring and autumn.

 

  1. REPOTTING

 

You need to repot your Bonsai to the same pot or slightly bigger pot about every 2 years, during the late winter or early spring, prior to the appearance of new growth. The root ball should be pruned and any dead growth removed. Please feel free to contact us and for a small fee we will do it for you.

 

Shipping and Delivery

How does shipping and delivery work?

All your orders will be shipped out of our warehouse within 1 business day. The standard timeframe for delivery is 2-8 business days. 

As soon as your order is sent, you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey!

How can I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order.

You can use this number to track your order inside the live chat icon.  

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it's not moving, chances are it's on its way! 

Do you offer delivery?

We do! You will be able to see if local delivery is available after typing in your address. If local delivery is available, you will see it as a shipping option. Please enter your phone number and anything you would like us to know about.

How much do I pay for shipping?

You can calculate how much shipping will cost by entering your address at checkout. All prices shown on the website are the same prices in-store! And we would love to offer you free shipping, but this is the most transparent way of how much shipping will cost to your area. 

Can I order in your app?

Yes you can! Please click the following link below: 

Here are the steps to order on the Shop app: 

1. Download the Shop app. 

For Apple devices, please click here: https://apps.apple.com/au/app/shop-all-your-favorite-brands/id1223471316

For Android devices, please click here: https://play.google.com/store/apps/details?id=com.shopify.arrive

2. Sign up with your account. 
3. Click here to start shopping inside the app: https://shop.app/m/h2zjtby7qe?user_id=149142018&utm_source=shop_app

Bonsai Questions

What sort of bonsai trees do you stock?

That is a good question! Our favourite bonsai is juniper squamata.

We stock the following species:
- Juniper Squamata Prostrata 
- Juniper Procumbens (Japanese Juniper)
- Juniper Shimpaku (Sargent's Juniper)
- Japanese Black Pine
- Japanese Boxwood
- Swamp Cypress
- Japanese Flowering Apricot (Plum Blossom)
- Serissa
- Fukien Tea
- Chinese Elm
- Chestnut
- Azalea
- Fig

And many more!

How should I take care of my bonsai tree?

We page a page with all the basic instructions of how to look after your bonsai tree here - Bonsai Care

Where is pickup and when can I visit?

Our nursery address is 19 Stubbin Street Belivah 4207. No appointment is required and you can drive in at any time.

What if the item I want is out of stock?

We strive to maintain our stock levels in line with demand. If one of our products is out of stock, simply enter your email address for the product that is out of stock, and you'll be notified the next time it's back in stock!

How do I buy a gift card for someone else?

Have a picky person in your life? Give them the gift of comfort with an E-Gift Card! 

- Choose from a pre-selected range of gift card values of up to $500!

- The lucky person to get this card can use it SITEWIDE on any product - score!

- Valid for up to 1 year from date of purchase.

- E-Gift cards are delivered by email with all the info you need to redeem at checkout. No additional processing fees here! 

- E-Gift cards are a gift! This does mean they’re non-refundable nor exchangeable once purchased. Treat them like digital cash - so keep them safe in your email! 

- E-Gift cards cannot be purchased under promotional discounts or offers. 

Please click on this link to purchase an E-gift card:  https://bonsaigifts.com.au/products/egift-card-bonsai-gifts-nursery

Bonsai Gifts Nursery

Contact Us

How do I contact you?

Emailing us is the way to go! Our email contact is info@bonsaigifts.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

Where are you located?

Our Customer Service team is located in Brisbane, Australia.

Whenever you have time on your hands, we welcome you to visit us! We are located at 19 Stubbin Street Belivah 4207.

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful stories, as it warms our hearts to see our products being so well loved all around Australia. Should you have any feedback for us, please feel free to email us at feedback@bonsaigifts.com.au.

Emailing List

Want exclusive emails straight to your inbox (plus tons of awesome offers and free bonsai tips)? Of course you do! You can sign up to our mailing list by emailing us at info@bonsaigifts.com.au and ask us to jump on board.

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

Payment

How secure is your payment?

Your privacy and security is our highest priority. We use Stripe Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

Returns and Exchanges

Do you have a return policy?

We really want you to be thrilled with your purchase. If you're unhappy for any reason, please contact us at info@bonsaigifts.com.au to initiate a return or exchange within 30 days of delivery.  

What if my item arrives damaged?

Please don't worry! 

For peace of mind, we personally guarantee any breakages that occur during transit. 

In the rare case that your parcel arrives damaged, we can provide a refund or replacement. 

You will be asked to put your photography skills to the test and provide photos of your item prior to sending it back to us so we can assess the condition. To be eligible, please contact us within 48 hours upon receiving your order and provide a clear photo of the packaging, shipping label and the damaged item.